policies

We want to make sure that you and all other guests are provided with a quality experience which is both timely and
professional. To ensure reliable and consistent services for all of our guests, please be aware of the following booking
and appointment policies.

If we have your email address and/or phone number on file, we will do our best to give you an appointment confirmation, as well as an appointment reminder 24 hours in advance. We are not responsible if the email address or phone number is entered incorrectly or should you forget your appointment or mix up the time. If you have any questions about your scheduled appointment time please contact us.

If we have your email address and/or phone number on file, we will do our best to give you an appointment confirmation, as well as an appointment reminder 24 hours in advance. We are not responsible if the email address or phone number is entered incorrectly or should you forget your appointment or mix up the time. If you have any questions about your scheduled appointment time please contact us.

If any changes need to be made to your appointment, please notify us at least 48 hours in advance in order to avoid
additional charges:
– Missed appointments (NO SHOWS)- will be charged in full and a 50% deposit will be required at the time of booking
your next appointment. We reserve the right to deny any bookings to those persons who have no showed their appointment in the past.
– Late Cancellations – appointments canceled or changed within the 48-hour window will be charged 30% of the service.
*If you regularly give us less than 48 hours notice please expect that we will require pre-payment before we will book you in again.*
– Late Cancellations – appointments canceled or changed within the 48-hour window will be charged 30% of the service.
*If you regularly give us less than 48 hours notice please expect that we will require pre-payment before we will book you in again.*

Arriving late will cut into your appointment time and may result in additional charges if your appointment has to be cancelled. If you arrive more than 15 minutes after your appointment time, your appointment will be canceled and you will be charged 100% of the service fee, per our No Show cancellation policy (see above).

Parking is available on the street, If there is no parking available please notify AH Beauty Lounge and someone will direct you into the designated parking spot available. AH Beauty Lounge is located at 29 Terrace Hill St, Unit 1 Brantford ON. Please note that this is an in home studio and there is a studio cat that loves to cuddle and is super friendly. If you have any allergies or concerns please contact us prior to your appointment. Please arrive no more then 5 minutes prior to your appointment in respect to the client before you and message us once you’ve arrived. There will be a contact tracing form on the door via QR code for you to fill out prior to entering. Once inside you can remove your shoes and coat and they can be placed in the guest basket. As well, your temperature will be taken and you will be given hand sanitizer to apply before entering the studio. If you are sick you must reschedule your appointment. We reserve the right to refuse service to anyone who shows cold or flu-like symptoms. If you arrive ill you will be asked to leave and reschedule.

For purposes of safety and sanitation, we cannot allow any guests. *Children under the age of 16 are not allowed in the service room for their safety, and in accordance to our insurance. If you bring a child with you without prior approval, your appointment will be canceled and late cancellation fee will be charged.

If you have any issues or concerns after your session is complete, please inform AH Beauty Lounge as soon as possible. We can address most issues at no charge within two (2) days of your appointment, provided that you have followed proper after-care instructions. Any service follow-ups after the 2 day window will incur a charge.

Please arrive without any eye makeup and do not curl your lashes on the day of your appointment. If at all possible,
avoid applying mascara on the day of your appointment. If you do have mascara on, make sure to wash it off thoroughly before your appointment time and do not use an oil-based makeup remover as leftover oil residue

Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our staff or can pose a threat to our business. We also have the right to refuse service to anyone with a fever or is experiencing cold/flu like symptoms.

* A Covid-19 Questionnaire is required to be filled out prior to your appointment. Please answer all questions honestly.
* When you arrive, remember that you are required to wear a mask at ALL times. A disposable mask will be provided upon arrival at the studio after your temperature has been taken with a contactless thermometer. You will also be required to sanitize your hands with disinfectant prior to entering.
* No blankets or coverings will be provided, please bring a sweater to keep warm during your appointment.
* Appointments will be more spaced out to ensure we can properly sanitize and disinfect the studio upon the arrival of new clients.
Please come alone to your appointment, I will only be allowing one person in the studio at a time.
* Cash will no longer be accepted, all deposits and appointment balances must be paid by E-Transfer.
Please be advised: If you or a loved one is experiencing symptoms related to COVID-19 or are feeling under the weather, please call to reschedule your appointment. You will not be penalized. may result in premature shedding due to a weaker bond between the extensions and your natural lashes. Do not use waterproof mascara or eyeliner. There is a $5 fee if our technician has to remove eye makeup, and it will be considered part of your allotted appointment time.

No Refunds on Gift Cards or Services.
Refund, Exchange or Store Credit available on retail products only, within 30 days of the original purchase date. Items must be in sell able condition: unopened, unused and in undamaged original packaging.